Privacy Policy
Privacy Statement and Personal Data Protection

By using . and,  Web site or by contracting travel and / or other services provided by LsAdriatic doo travel agency to you or to any other, you agree to the General Terms and Conditions that are on the link,  and you state that you are familiar with relevant provisions relating to the use of personal undercurrents for the purpose of contracting and realizing travel.
If you do not agree to these terms, please do not send any personal information to us or sign up for a trip to yourself or anyone else before clearing any potential doubts you may have, and feel free to ask for additional information we will be happy to provide you via email at or +385 20 420392

LsAdriatic doo Travel Agency, Rudimira Rotera 14, 20000 Dubrovnik as the Head of Processing Your Personal Data is aware of the importance of the above and therefore attaches great importance to protecting your personal information, in accordance with best business practice and applicable Croatian and European regulations, including the Regulation GDPR, the Regulation on Data Protection (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016)
Below we provide all the necessary information on how to process and protect the personal information and the rights that the clients have regarding the processing of personal data.

Although LsAdriatic doo . has legally legitimate interest in processing your data and   Forwarding to third parties when it is necessary for the performance of the contract and the provision of services within the agreed package tour package, we pay particular attention to the fact that the client who is LsAdriatic doo he gave his personal data expressly express his or her interest in processing this data.
Please note that if you subscribe to a trip to other people you must have their permission to use their personal data for that purpose, or the privilege of other travelers for whom you are traveling and whose personal information you submit. Certainly, it is important that all travelers to whom you travel to travel to know the content of this document before sending us their personal information.
If you do not agree with any of the claims below, please do not provide us with any personal information, and we invite you to contact us by email , by phone at +385 20 420392 , and ask for additional information we will be happy to provide you.

We only collect data that is necessary for the purpose of data collection and in accordance with applicable legal regulations.
The information we collect is: name and surname, date of birth (to be able to bid and carry out the services covered by your Rental, Excursion, Transfer, Travel and Package Travel Package), phone number and email address (so that you if necessary, can contact you before, during or after the trip with different information or issues), OIB and address (for the purpose of contracting the optional travel insurance), and additionally, if necessary, we can look for information about sex if we do not understand from the name, nationality (for the purpose of providing relevant information on the necessary travel documents or travel insurance), Also, if you submit a query or review via the form on the website, your system will automatically record your IP address as well.
In certain non-standard situations, the need for processing specially protected categories of personal information that reveals religious or philosophical beliefs, union membership, and data related to client health may be created in order to initiate a travel insurance activation procedure.
The above data will be requested solely for the purpose of performing contractual or business obligations or execution of other services requested by the client, ie performing the activities preceding the conclusion of the contract or the fulfillment of obligations ie services. It will be considered that the client is LsAdriatic doo the data from a special category of personal data expressly disclosed his or her privacy in processing such data.

The information provided in this document applies to all personal data provided by LsAdriatic doo. and processes, as well as all personal data processed by LsAdriatic doo partners (hotels, local agents, travel agencies, bus operators, tour guides and escorts, airline companies, shipping companies and other legal or physical entities engaged by LsAdriatic doo for the provision of services provided by tourist package arrangement, travel program or additional services at client's request).
The client is a person who is from LsAdriatic doo . requested a service, a service offer, an answer to an inquiry or an informative calculation of the price, as well as any person the other person (the Travel Contractor) contracted a trip or a service.
Personal data is any data relating to an individual whose identity has been identified or can be identified (Article 4 of the General Data Protection Act).
Data processing means any procedure or set of procedures that are carried out on personal data or on personal data sets (Article 4 of the General Data Protection Regulation).

Processing in accordance with the purpose of data collection: We collect data only in accordance with the purpose for which this data was collected.
Limiting the amount of data: We collect and process only those data that are necessary to achieve the purpose of processing.
Legitimate, fair and transparent processing: We handle the data in accordance with applicable laws pertaining to the processing of personal data and in accordance with the best business practices of data protection.
Data accuracy: We give extreme attention to data accuracy. The Client has at any time the right to inspect data and correct his / her data.
Restrict Data Processing and Data Storage: Data is processed and kept only for as long as is necessary to fulfill the purpose for which the data was collected or as required by the applicable regulations, with the special note that certain data such as name and surname, as well as contact information and other the information you have given us arbitrarily to keep up to a maximum of 5 years to comply with legal regulations.
Security of personal data: LsAdriatic doo the travel agency is committed to respecting the privacy of all its customers, and all customer data is strictly kept on password-protected servers and / or computers. Access is made exclusively to employees of LsAdriatic doo and a book-keeping service who have signed a statement on the protection of personal data of clients It also obliges them to use all client data solely for the purpose of performing the necessary actions for execution of the services that the client has contracted at their own request. All information that the user sends or is automatically recorded is used in accordance with this statement, ie the Personal Data Protection Act and the Electronic Communications Act.

In accordance with the General Data Protection Regulation, the client has the following rights:

Right to access data
The Client is entitled to receive confirmation that we process his / her personal data and, if processed, he / she is entitled to receive the following information: information about the purpose of processing, the category of personal data we are processing, the recipients or categories of recipients of the data we are processing, the predicted period in which the data will be stored or criteria for determining that period, the right to request correction, deletion and limitation of data processing, the right to lodge a complaint with the supervisory authority, automated decision-making system information, such as profile design, and safeguards if the data is transferred to a third country .

Right to correction and deletion
The Client has the right to request and obtain correction of incorrect data. The Client has the right to request and obtain deletion of data unless the data is necessary for the purpose for which they are collected or should be kept in accordance with the applicable legal regulations. Global Travel doo has an obligation to confirm to the client ie inform the client about the change or deletion of data made at the request of the client.

The right to limit processing
The Client has the right to access the data processing limit, under the terms defined in the General Data Protection Regulation. LsAdriatic doo has an obligation to notify the client about the processing limit made at the client's request.

Right to data portability
The Client has the right to receive the information he has submitted to us in a structured, standard and machine-readable format and to transfer them to another Manager without limitation.

Right to Objection
The Client has at all times the right to object to the processing of personal data. The Client has at all times the right to a direct marketing complaint, in which case the data will not be used for that purpose.

Automated decision making including profile creation
Customer has the right not to relate decisions based on automated processing, including profile creation.

For the realization of any of your rights please feel free to contact us .

We collect information about your customers in the following ways:

Collecting personal data in the office, by telephone or via email.
When booking, making offers, providing other services at client's request or implementing preparatory actions related to the required services or a package tour we ask the client for the personal information necessary for the execution of the subject.
The Client may leave his or her personal data in person or on behalf of another client by another person (Travel Contractor), but solely with the client's consent or client's approval for a travel contract.

Data collection via the Internet
On our web site, when requesting or requesting a reservation we collect the information needed to make a reservation or offer. The customer submits us the information via mail and a review of his form on the web site.

Client Privilege
Client Privilege means any voluntary, specifically, informed and unambiguous expression of the wishes of a respondent who expressly or explicitly acknowledges the consent of the processing of personal data relating to him (Article 4 of the General Data Protection Regulation).   Without the privacy of a client or a legitimate interest, we will never use the client's personal information for any purpose that is required by the applicable regulations.

We collect personal information for the following purposes:

For the performance of the contract or preparation for the execution of the contract: in order to be able to make a service to the client or to be able to bid for the service to the customer, and for later information of the users about the services or relevant information regarding the past or future contracted trip.

For internal needs: We keep the client's data up to five years at the request of the regulatory authorities to be able to prove the business in accordance with the legal regulations, protect the legitimate interests of the client or our legitimate interests, in accordance with applicable legal regulations. LsAdriatic doo it undertakes to keep only the information necessary for that purpose. This may include, for example, keeping customer data in order to best respond to customer complaints, using client data to prevent, detect and process unauthorized users or LsAdriatic doo. , provide employees, clients, products and services to LsAdriatic doo. , create services and offerings that meet customer needs and desires, market research and analysis, sales channel optimization, etc. The legal basis for data processing for this purpose is legitimate interest of LsAdriatic doo , unless such interests are of interest or fundamental rights and freedoms that require customer data protection and / or legal basis for protecting the key interests of a client or other natural person. Exceptions are also all cases when the legal basis is set.

For the purpose of fulfilling the legal obligations: Based on the written request based on the valid regulations, LsAdriatic doo it is obliged to provide or allow access to certain personal data of the clients to the competent state bodies. Legal basis for data processing for these purposes is the fulfillment of the legal obligations of LsAdriatic doo .

We pass client data to third parties only in the following cases:

For the purpose of executing a contract or preparing for execution of a contract with a client. We pass the data to a third party when it is necessary to provide the customer with a contracted service or required information. This includes, for example, sending client data to a hotel, insurance company, a tourist agency in a destination contractor (local agent), a holidaymaker, a carrier, a travel companion and / or a tourist guide when it is necessary to perform a service or make a bid for the service.

When the user has given the privilege. We pass the data to the third party if it is necessary for the purpose for which the user has given the privilege.

When we engage subcontractors to perform certain jobs. If we engage the subcontractors as executives for the execution of certain jobs, in that case we will pass the personal data to the subcontractor. We use the subcontractors exclusively from EU territory and these subcontractors work exclusively on order LsAdriatic doo and by contract signed with LsAdriatic doo , which provides data protection measures as if the data were processed by LsAdriatic doo .

In order to protect personal information of our clients we use the best business practices in the field of tourism and information-communication technologies. We continually adjust our internal processes to achieve the optimal level of personal data protection. We use different organizational measures and technical means to protect the user's data from unauthorized access, change, loss, theft or other misuse of data.

Our website uses cookie files to enhance your user experience and optimize it according to your needs. The cookie data in the files and other data that is automatically accessed on the page and are not personal data (eg bounce rate, search type, visitor data, duration of visit etc.) LsAdriatic doo has the right to use it solely for the purpose of evaluating the site's visibility and to improve the functionality or content of its web site. Cookie is a text file that a server records on your hard drive, which can not be used to harm your computer and to run unwanted programs. By accessing . , You agree to use the cookie file for the purposes mentioned. By accessing , , , your IP address may be recorded for analytics and later analysis of our site's access. Our web pages may contain web links or guidelines on other websites that are not part of our site and we do not take any responsibility for the content of other sites.

The client can exercise his rights under the General Data Protection Order by submitting an application to the email address .

In accordance with the legal provisions, you have the right to information about your personal information stored in our databases and to correct, supplement or delete your personal information. Correction, amendment and deletion of personal data is done on a written request sent to the email address

If the client suspects a violation of his / her personal data, he may file a complaint to the email address,  in which case LsAdriatic doo react promptly to resolve all possible irregularities or provide additional information.   The client may also submit a claim to the Personal Data Protection Agency.

Dubrovnik , may 2018.g.



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